Kuwina Digital Platform is a brand name under the company Kuwina Business Soultions (“Kuwina”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our digital learning services.

By using Kuwina, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our services. The types of information include:

1.1 Personal Information

Information you provide directly, such as:

• Full name
• Email address
• Phone number
• Payment information (processed securely by third-party gateways)
• Account login details
• Any information you submit via forms or customer support

1.2 Course & Platform Usage Data

We may collect data about how you interact with the platform, including:

• Courses purchased
• Courses accessed and progress
• Time spent on lessons
• Assessment results
• Device type, browser, and usage statistics

1.3 Automatically Collected Data

When you use our platform, we automatically collect:

• IP address
• Device and browser type
• Pages viewed
• Click behaviour
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Provide access to courses and services
• Manage your account and learning progress
• Process payments and issue receipts
• Send important notifications, updates, or service messages
• Improve course content and platform performance
• Provide customer support
• Prevent fraud and ensure security
• Comply with legal obligations

We do not sell or rent your personal information to third parties.

3. Legal Basis for Processing (Applicable Globally)

We process your information under the following bases:

• Performance of a contract (e.g., giving you access to a purchased course)
• Legitimate interests (platform security, improvement, analytics)
• Consent (newsletters, optional features)
• Legal compliance

4. Sharing Your Information

We may share your data only with:

• Trusted service providers (payment processors, cloud hosting, analytics tools)
• Technical partners that assist in course delivery
• Legal authorities if required to comply with the law

All third parties are required to protect your information and use it only for the services they provide to Kuwina.

5. Cookies and Tracking Technologies

Kuwina uses cookies to:

• Improve website experience
• Remember login sessions
• Analyse user behaviour
• Personalize content recommendations

Users may disable cookies through their browser settings, but this may affect platform functionality.

6. Data Security

We use industry-standard security measures to protect your data, including:

• Encrypted connections (HTTPS)
• Secure payment processing
• Access controls and authentication
• Routine monitoring and security updates

However, no system is 100% secure. Users are responsible for keeping their login details confidential.

7. Data Retention

We keep your personal data only as long as necessary to:

• Provide our services
• Meet legal requirements
• Resolve disputes
• Maintain records for audits

You may request deletion of your account at any time.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Request corrections
• Request deletion (“right to be forgotten”)
• Withdraw consent (e.g., unsubscribe from emails)
• Request a copy of your data
• Object to certain processing activities

To exercise your rights, contact us using the details below.

9. Children’s Privacy

Kuwina does not knowingly collect data from persons under the age of 16.

If you believe information was collected from a child, please notify us immediately.

10. Third-Party Links

Our platform may contain links to external websites or tools.

We are not responsible for the privacy practices of these third-party sites.

11. Changes to This Policy

We may update this Privacy Policy occasionally.

The updated version will be posted on the platform.

12. Contact Us

If you have any questions, complaints, or requests related to privacy, contact:

📧kuwinadigitalplatform@gmail.com

📞 +260777435212

🌐www.kuwinadigitalplatform.com