Kuwina Digital Platform is a brand name under Kuwina Business Solutions (“Kuwina”, “we”, “our”, “us”) provides digital courses, training materials, and educational content to learners across Zambia. This Refund and Cancellation Policy outlines the terms under which users may request cancellations or refunds for purchases made on our platform.

1. General Policy

Because our products are digital and accessible immediately after purchase, all sales are considered final. However, we do provide limited refund options under specific conditions to ensure fairness and transparency.

2. Course Purchases

2.1 No Refund After Access

Once a learner has accessed, downloaded, or started any course content, no refund will be issued.

2.2 Refund Before Access

A learner may request a refund within 24 hours of purchase, provided they have not accessed any course materials.

• Refunds will be processed to the original payment method.
• Processing may take 5–7 business days depending on the payment provider.

3. Duplicate Payments

If a learner is accidentally charged twice for the same course:

• They must notify us within 7 days of the duplicate charge.
• We will refund the duplicate payment in full.

4. Course Changes, Updates, or Removal

Kuwina may update, modify, or discontinue courses at any time as part of improving the platform.

• If a course is removed permanently before a learner has accessed it, they may request a refund.
• If the course has already been accessed, no refund will be issued.

5. Technical Issues

If a learner is unable to access a course due to a technical problem caused by Kuwina:

• We will work to resolve the issue as quickly as possible.
• If the issue cannot be resolved within 72 hours, the learner may request either:
  • A full refund, or
  • A credit to access another course of equal value.

Issues caused by the learner’s own device, internet connection, or software are not eligible for refunds.

6. Fraud and Abuse

Kuwina reserves the right to refuse refunds to any learner who:

• Abuses the refund policy,
• Shares course materials illegally, or
• Uses multiple accounts to access paid content.

Such actions may result in account suspension or permanent ban.

7. How to Request a Refund

To request a refund or cancel a purchase, learners must contact us at:

📧kuwinadigitalplatform@gmail.com or Whatsapp us at  +260777435212

Include:

• Full name
• Email used for purchase
• Order ID or screenshot of payment
• Reason for refund request

Requests submitted without the required details may be delayed.

8. Policy Updates

Kuwina may revise this Refund & Cancellation Policy from time to time. Updated versions will be posted on the platform.